Frequently Asked Questions

SophiasNaturals.com FAQs

What is your shipping policy?

*All orders placed Monday thru Friday before 2:00pm est will be mailed same day (excluding weekends and holidays).

*All other orders placed after 1:00pm est, during the weekend, or holiday will be shipped on the next available business day via www.usps.com Tracking information will be sent via email. Shipping overages greater than $1.00 will be refunded.

How does your customer rewards program work?

SophiasNaturals.com Customer Rewards Program

How does SophiasNaturals.com Customer Rewards Program Work?

Our customer rewards program is our way of showing our customers how much we appreciate their loyalty. You automatically earn points on every dollar you spend online with us!

How does the Program Work?

Customer reward points can only be earned by ordering products online and completing purchase transactions. For every dollar you spend, you receive points back. Once you earn points you can use them to receive free items or discounts on orders. The points awarded are based on subtotals on the orders placed, before tax and shipping cost. Each item in our store has a designated "price in reward point" feature. Click Here to view an example. This tells you exactly how much the item would be with you using reward points. As a general rule of thumb (and to keep things fair) we never have the reward points purchase price more than the actual cash price. If you see a mistake please contact us and we will correct it immediately.

How much does it cost to join?

There is no cost. The program is free!

How do I enroll in the program?

As soon as you register with SophiasNaturals.com and complete a purchase transaction you are automatically enrolled in the Customer Rewards Program.

Where can I check to see how many points I have?

It's easy peasy! Just log into www.sophiasnaturals.com using your registered username and password, then click the "My Account" button on the top of the page and click on "Your Reward Points" link. Here you can view exactly how many points you have and which order(s) the points came from.

When and how can I use my Customer Reward Points?

Reward points can be used just like cash on our website. For example you have 1100 points which is equal to $11.00 on our website. Points can only be used on items never shipping or tax. If you go to your account and click on rewards you will see how many you have. After you do this you can shop as you normally would. Once you get to the shopping cart page you will choose the option that states "use reward points". You will be told how many redeemable points you have and you can chose to apply all or some to your total order. Then you check out. 

Do my point expire?

Your customer reward points will never expire. You can use them whenever you would like!! :)

 

Last Update: 8/29/2013

 

 

Do you ship internationally?

*International Shipping:

We are so happy to finally offer international shipping to our customers. International Orders can be placed on our website and they are shipped via USPS Flat Rate Priority Mail International. With this option you will receive a tracking number along with a delivery estimate of 6 to 10 business days. We reserve the right to cancel/refund any orders that are deemed fraudulent or that are against your country's import laws. With International Orders the import/duty taxes are the sole responsibility of the customer (recipient). Please refer to your laws in your home country for allowed items before ordering.  We will not be held responsible for confiscated items via customs. We will also never mark an international shipment as a "gift" as it is against the law. 


*International Shipping Restrictions:

Russia- We will only ship a maximum of $75.00 USD worth of product. Anything higher will normally be refused by customs. If you place an order over $75.00 USD, your order will be canceled and refunded. 

Japan, New Zealand, Korea- We cannot ship any of our soaps or products that contain plants, flowers, herbs, or seeds due to import regulations. If you place an order containing these ingredients, your order will be canceled and refunded. 

Italy, Greece- Products which are not tested on animals are allowed to be shipped as long as an ingredient list is enclosed with shipping documents.


Do you offer Free Shipping on products?

FREE SHIPPING!!!!- On Orders Of $75 Or More (FOR USA DOMESTIC ORDERS ONLY)

That's right folks we are offering free shipping on all items in our store!! It is simple and automatic. Load up your cart with $75.00 or more worth of product and you will see the option for the "Free Shipping" appear in your shipping options during checkout. The $75.00 must be reached pre-tax and this offer cannot be used for wholesale orders.


Do you offer local delivery or pick ups?

*Local Delivery:

Starting January 2017 we will begin to offer local same day delivery on all orders placed by 12:00 pm EST. This service is only offered in the counties of Clayton, Henry and Fayette, Georgia, USA. All orders placed using this delivery method will be charged a flat delivery fee of $5.00 no matter the size. Orders using this method will be delivered to your front door (work or home) by 5 pm. You must select this option during checkout.


*Pick Up In Store:

In store pick-ups are offered during normal business hours at our retail location in Jonesboro, GA. You must select this option during checkout.


Course Hero Questions

If you purchased your class on CourseHorse, then our cancellation policy applies to your purchase. If you need help cancelling or have any questions, please visit the CourseHorse site in Atlanta and contact their customer service team

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All Orders Over $60 USD SHIP FREE!!!

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Sophia's Naturals - Handmade Soaps, Bath & Body Products Natural Soaps, Bath & Body
9442 South Main Street Jonesboro, GA 30236
Follow us on Twitter, Instagram, YouTube, Facebook, Google+, LinkedIn, Yelp and FourSquare. 678-304-7846 $$
Company rating: 100 out of 100 with 97 ratings
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Georgia Handmade Natural Soaps, Skin Care Products, Bath and Body Products, Hair Care Products, Candles, Handmade Scarves. Paraben and SLS Free.