Welcome to SophiasNaturals.com. Please take some time to read the following conditions applicable to the use and enjoyment of products and services provided on the site.
Sophia's Naturals Collection and Use of Data
1.) Non-personally identifiable information. When visitors come to our site, we collect and aggregate information indicating, among other things, which pages of the site were visited, the order in which they were visited and which links were “clicked.” Collecting such information involves logging the IP addresses, operating system and browser software used by each visitor to the Site. Although such information is not personally identifiable, it may be possible to determine from an IP address a visitor’s Internet Service Provider and the geographic location of the visitor’s point of connectivity.
2.) We also use “cookies” and other tracking technologies to collect non-personally identifiable information regarding you. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. Cookies make it possible for us to recognize your browser when you visit our Site. By doing this, we can personalize your return visits and save you time during checkout. Your browser must be set to accept cookies in order for you to enjoy the benefits of being a registered user of the site.
Sophia's Naturals makes handmade natural soaps and bath products. Our products are not intended to treat, cure or prevent any ailments or diseases. We make no medical claims on our products that would need to be approved by the FDA or other government agencies. Our products are made for external usage only and are not intended to replace a professional medical provider's advice (such as a licensed medical doctor). Sophia's Naturals is not liable for any illness, medical issues, or any direct/indirect damages from our products.
While we formulate our products with care and to be mild, there are some individuals who have extremely sensitive skin and may be allergic to certain fragrances, butters, oils, or other additives. We ask that you do your due diligence and make sure that you fully read all of the ingredients listed on our website. Should irritation or discomfort from any of our products occur please discontinue usage and seek medical advice from a licensed medical doctor.
If you have any additional questions or concerns please contact us here.
Review of Terms
These terms and conditions are subject to change from time to time without notice. Past terms and conditions can be accessed on request by written notice to SophiasNaturals.com. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.
All content on this site, including text, icons, graphics, etc are the property of SophiasNaturals.com or its suppliers. No part or portion of this site may be copied, sold or used in any manner without written consent.
SophiasNaturals.com is under no obligation to ship any goods ordered until payment for those goods has been received in full. In the event of the requested goods being unavailable SophiasNaturals.com may cancel the transaction and issue a full refund.
Returns & Shipping Refunds
Due to the nature of our items we are unable to accept returns that have been opened from their original packaging. Shipping in excess of $1.00 will be refunded to buyer.
Shipping and Delivery
*All orders placed Monday thru Friday before 2:00pm est will be mailed same day (excluding weekends and holidays).
*All other orders placed after 1:00pm est, during the weekend, or holiday will be shipped on the next available business day via www.usps.com Tracking information will be sent via email. Shipping overages greater than $1.00 will be refunded.
We are so happy to finally offer international shipping to our customers. International Orders can be placed on our website and they are shipped via USPS Flat Rate Priority Mail International. With this option you will receive a tracking number along with a delivery estimate of 6 to 10 business days. We reserve the right to cancel/refund any orders that are deemed fraudulent or that are against your country's import laws. With International Orders the import/duty taxes are the sole responsibility of the customer (recipient). Please refer to your laws in your home country for allowed items before ordering. We will not be held responsible for confiscated items via customs. We will also never mark an international shipment as a "gift" as it is against the law.
*International Shipping Restrictions:
Russia- We will only ship a maximum of $75.00 USD worth of product. Anything higher will normally be refused by customs. If you place an order over $75.00 USD, your order will be canceled and refunded.
Japan, New Zealand, Korea- We cannot ship any of our soaps or products that contain plants, flowers, herbs, or seeds due to import regulations. If you place an order containing these ingredients, your order will be canceled and refunded.
Italy, Greece- Products which are not tested on animals are allowed to be shipped as long as an ingredient list is enclosed with shipping documents.
FREE SHIPPING!!!!- On Orders Of $60 Or More (FOR USA DOMESTIC ORDERS ONLY)
That's right folks we are offering free shipping on all items in our store!! It is simple and automatic. Load up your cart with $60.00 or more worth of product and you will see the option for the "Free Shipping" appear in your shipping options during checkout. The $60.00 must be reached pre-tax and this offer cannot be used for wholesale orders.
Starting January 2017 we will begin to offer local same day delivery on all orders placed by 12:00 pm EST. This service is only offered in the counties of Clayton, Henry and Fayette, Georgia, USA. All orders placed using this delivery method will be charged a flat delivery fee of $5.00 no matter the size. Orders using this method will be delivered to your front door (work or home) by 5 pm. You must select this option during checkout.
*Pick Up In Store:
In store pick-ups are offered during normal business hours at our retail location in Jonesboro, GA. You must select this option during checkout.
If you purchased your class on CourseHorse, then our cancellation policy applies to your purchase. If you need help cancelling or have any questions, please visit the CourseHorse site in Atlanta and contact their customer service team
Links to Other Sites
SophiasNaturals.com may contain links to other web sites but makes no representations as to the accuracy of the material therein, and is not responsible for the content and conduct of these sites.
Business, Soap & Product Making Courses:
All courses must be paid in advance. This to ensure that your space is reserved and it covers the cost of your materials. Fees for courses are non-refundable as our time has been reserved in addition to purchased materials for the course. No calls or no shows will not be allowed to reschedule nor will refunds be given. If in the event you are unable to attend a course due to an emergency, scheduling conflict or inclement weather we will allow for up to one (1) reschedule at a later date (during another course date that is not full or a date and time that has been approved by us).
Sophia’s Naturals Wholesale & Private Label Terms & Conditions:
The terms below will govern the sale of Handmade Soaps, Bath & Body Products by Sophia’s Naturals to you.
1. Prices and Payment.
1.1 Prices. Merchandise prices and minimum order quantities of Merchandise are set forth on our website. Seller deems the right to adjust pricing due to market fluctuations, change to packaging or change to ingredients used in recipes.
1.2 Purchase Orders. Buyer must submit written or digital purchase orders for the Merchandise at least 14 business days prior to the requested delivery date, setting forth quantity, type, and requested delivery date of Merchandise. Purchase orders received less than 14 business days prior to the requested delivery date shall be filled at Seller’s discretion and may be subject to express shipping charges (to be paid by Buyer). All orders are processed subject to product availability.
1.3 Payment. All orders must be paid in full or pre-paid before production begins.
1.4 Refund or Buy-back. Refunds are only offered if materials have not been ordered and production has not begun. If production has begun no refunds are offered. We do not offer any buy-backs on products sold.
(FOB Jonesboro, Georgia) Buyer will be responsible for all Merchandise shipping and handling expenses, including (if applicable), customs clearance, import/export fees, freight risks and insurance, and Buyer may be required to act as the importer of record for international shipments. Buyer must notify Seller of any claimed shipping error or damage within 1 days of receipt of Merchandise. Buyer’s failure to give such notice within that 1 day period shall be deemed a waiver of Buyer's claim for incorrect or damaged shipments.
Due to the custom and private nature of our products we will not be able to accept returns or offer buybacks.
EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, SELLER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE MERCHANDISE. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED BY SELLER. IN NO EVENT SHALL SELLER BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST REVENUES OR PROFITS OF BUYER.
5.1 Buyer-Seller Relationship. The relationship created by this agreement is solely a buyer-seller relationship. This agreement does not make either party the employee, agent, or legal representative of the other for any purpose whatsoever.
5.2 Governing Law; Dispute Resolution. This agreement shall be governed by the laws of Georgia, USA. Any dispute arising from this agreement shall first be addressed by the parties through informal dispute resolution procedures conducted in good faith. If the parties do not resolve the dispute within thirty days of the date of the first dispute resolution meeting, the parties agree to mediate the dispute in a mutually agreed-upon place with a mutually agreed-upon mediator, the costs of which shall be borne equally by the parties. In the event the dispute is not resolved through mediation, the dispute shall be settled by binding arbitration before a single arbitrator in Jonesboro, Georgia in accordance of the rules of the American Arbitration Association, and the parties agree that judgment upon the award rendered by the arbitrator shall be entered in a court of competent jurisdiction sitting in Jonesboro, Georgia.
5.3 Appearance. Buyer understands that products are handcrafted by Seller. As such, there may be variations in design and color from batch to batch. However, fragrance(s) selected by Buyer and external packaging will remain unchanged. 5.4 Fragrance. Buyer understands that the Seller may discontinue fragrances from time to time, based on supply and demand.
5.4 Recipes. Buyer understands that the Seller is the sole owner of all recipes created. The buyer does not retain any rights or property to formulated recipes and are strictly prohibited from taking our recipes to another maker to re-create. This will be grounds for immediate termination from our wholesale and or private label program.
5.5 Intellectual Property. Buyer understands that the Seller is the sole owner of all product descriptions, wording, layouts, logo, photos etc. of Sophia’s Naturals brands. The buyer does not retain any rights to intellectual property and are strictly prohibited from copying and pasting written property from the Seller to any Buyer websites or marketing/ promotional materials. This will be grounds for immediate termination from our wholesale and or private label program.
Conclusion of Transaction
The agreement for sale is concluded only when goods are handled over to the designated carrier.
Last Updated: 9/02/2017